Refund Policy

By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time. 

HEAT NOTICE!  Extreme temperatures may cause damage to products during shipping and delivery. The heat is beyond our control. Please bring package into a cool environment just as quickly as possible. Allow package to come to a reasonable room temperature before opening. SaShay Glow is not responsive for damage to packages due to heat. 

ORDER PROCESSING TIME: Typical order processing time is 1-3 business days during normal operations. We will always pack orders as quickly and as safely as possible. 

We do not accept returns under any circumstances due to sanitary reasons.  Once an order is shipped, all sales are final.  

Product Refunds: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design.  We do our best to describe the scents base upon the fragrance and essential oils that are used and descriptions given from the manufacturers.  Because our skincare products are handmade, design and color may vary.  

ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All cancelled orders will be subject to a 5% restock fee that will not be refunded. 

SHIPPING & HANDLING: We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. Additionally, we do pass on all commercial shipping rates. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. We appreciate your understanding.

CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.


MISSING PACKAGES: During COVID, we are waiving the signature confirmation. Be aware of your location. If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of SaShay Glow or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package. We recommend adding Route Package Protection to your order at check out.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and SaShay Glow immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim. 

ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says "This product has been processed in a facility that also processes ______".  It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. It is always possible that ingredients and finished products have come in contact. Some ingredients may contain components that are possible allergens. Please contact us if you have any questions.


It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. SaShay Glow is not responsible for injuries or accidents. SaShay Glow is not responsible for allergic reactions.